I have a TDS 3024B which I am connecting to a computer which has only a single RS232 port on it. I now have another device which requires the serial port on the PC, so I need to connect the scope via a serial to USB adapter. I know this is possible, as I have seen it done before with the exact same device but I seem to be having some trouble configuring the software to communicate with the scope.
When connecting to the scope via serial there is no problem, but as soon as I switch to the usb adapter, the Instrument Manager Service software can see the scope but a connection test results in the error message:
"Device Proxy (tek TDS3014) is running but the attached hardware is not responding. Response string is: ()." (SW Status: Running, HW Status: Not Responding on the instrument manager main screen).
I notice that the scope is a 3024 and the software sees a 3014, but this works fine in serial (I don't know how much difference there is between the 3014 and 3024, if any, so I have no idea if this is important - thought I'd mention it just in case it's relevant).
Can anyone help with this?