The forums, while hosted by Tektronix, is not the proper channel for submitting an official support request. This is a community support forum. It is a place for users of Tektronix products to discuss their challenges and solutions with other users. It is informal and volunteer and covers a much broader range of topics than official technical support.
Contacting (Official) Tektronix Support
Contacting Tektronix Technical Support will open a support request ticket which will be answered.
- Online: http://www.tek.com/webform/technical-support-request
- Phone: 1.800.833.9200 prompt 3.
- Any acts of disrespect will result in a permanent ban without notice.
- Posting inappropriate content will result in a permanent ban without notice.
- Off-topic posts will be deleted without notice.
- All unsolicited support request PMs to Tektronix employees will be ignored.
- Thoughtless posts will get thoughtless replies.
- Unabridged Rules: viewtopic.php?f=4&t=5#p5